Website Design — Three Emotions/Feelings to Avoid on Your Site
Emotions (and feelings) play a strong role in the marketing and selling process. Therefore, we need to be aware of the emotional impact of our websites. So, in this article, I am considering three of the uncomfortable emotions and/or feelings that visitors experience as they surf the Internet and come in contact with various websites.
Feeling #1. Frustration happens in many ways because of thoughtless design.
- Long download time because of huge graphics, Flash introduction pages and bloated code.
- Most visitors will leave because their frustration turns into impatience.
- But, if you know that everyone who visits your site has a high-speed connection, you won’t have to worry about this.
Feeling #2. Confusion arrives in many forms.
- What is this site about? Even though we know what our site is about and why we have it, we must make sure that it is obvious to a visitor what we are working toward accomplishing through our website. It is amazing how many sites leave us wondering and confused.
- Unclear navigation provides a prime area of confusion. If the navigational tools/buttons don’t have obvious labels or are not recognizable, the visitor will have no idea where to go next or how to find what he or she is looking for.
- A shopping cart from H – - -! You know what I mean. It takes a plethora of steps and clicks to buy a small item, and when you get to the end, you are still unsure of whether it worked or not.
- Hard-to-find contact information. It is always surprising to me when I have trouble finding how to get in touch with the website’s company and/or owner. I begin to wonder if they are hiding something. I suggest including this information on every page.
Feeling #3. Distaste results from an unexpected shock.
- The site is the epitome of Kitsch (the tasteless and pretentious). I was just sent to a site like this by a woman who claimed that she is a fine designer. If she is a designer, my shock changed my mind about her credentials, no matter what she had told me.
- We all have different tastes and expectations, but when the website renders distaste in more than a few visitors, it is ready for a re-design.
This article is just scratching the surface of uncomfortable website emotions and feelings. I hope, however, it will encourage you to test your website — or website to be — for whether or not it is succeeding at creating the emotions and feelings you want it to.
Chris King is a professional website creator / designer, storyteller, writer, free agent, and fitness instructor. You will find her business website at http://www.creativekeys.biz where you can sign up for her monthly Internet Tips E-zine. In addition visit Chris’ information website at http://www.creativekeys.net and her blog at http://www.curiositycubed.blogspot.com
